Goodhire – Your Domestic Helper Agency Singapore

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Guidance for Employers on Effectively Communicating with Domestic Helpers

Establishing a healthy, enduring work relationship with a domestic helper hinges on clear, consistent, and honest communication. This can be challenging due to language barriers and cultural differences. Here are some practical tips for employers to enhance communication when giving instructions to domestic helpers.

Acknowledge Abilities and Preferences

Tailor your instructions based on the helper’s working style. Some may prefer working independently, while others might need more detailed guidance. Understand if the helper values autonomy or detailed direction in their tasks.

Be Mindful of Cultural Differences

Often, domestic helpers may hesitate to ask for clarification or additional details due to cultural norms. As an employer, it’s important to find indirect ways to encourage feedback and questions. Building a trusting environment where queries are welcomed and responded to positively is crucial.

Verify Understanding

To avoid miscommunication, ask the helper to repeat back the instructions. This practice, though it might seem unusual initially, is effective in ensuring mutual understanding.

Set Clear Expectations

When assigning a new task, clearly communicate the deadline and the desired approach. Clarity in expectations helps in achieving the desired outcome.

Utilize Written Instructions

Providing written instructions, such as notes, checklists, or schedules, can be extremely helpful in overcoming language barriers and ensuring clarity.

Demonstrate Tasks

For new or complex tasks, a demonstration can be invaluable. Be aware that what seems straightforward to you might be unfamiliar due to cultural differences.

Practice Patience

Understand that perfection is unlikely on the first attempt, especially with new tasks. If the outcome isn’t as expected, calmly explain the issue, confirm understanding, and offer the helper an opportunity to correct it.

By implementing these strategies, employers can foster a more effective and harmonious working relationship with their domestic helpers.