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Setting Expectations with a Domestic Helper in Singapore

Before Hiring a Domestic Helper: Managing Expectations The role of a domestic helper can encompass a variety of tasks, such as cooking, caregiving, babysitting, housekeeping, pet care, tutoring, and gardening. Before beginning the hiring process, employers should carefully consider which of these roles they expect the domestic helper to fulfil. This foresight helps in aligning the expectations of the employer, the helper, and other family members.

Identifying and Prioritizing

Needs It’s advisable for employers to take time to identify and articulate their family’s needs and priorities. This step is crucial in determining the specific tasks for the domestic helper and aids in effective management.

Adhering to Legal Job Scope

Employers must ensure that their expectations for the domestic helper’s role are within the legal boundaries set by the Standard Employment Contract. This includes understanding the permitted activities under a domestic work visa.

Aligning Family Expectations

A discussion among family members about the domestic helper’s role and each family member’s responsibilities is essential. This ensures a harmonious working environment and clarity on who will manage the domestic helper’s day-to-day activities.

Clear Communication of Expectations

During the interview process, employers should clearly communicate their expectations regarding the role’s duties and responsibilities. This clarity helps prevent misunderstandings later on.

Understanding the Helper’s Expectations

Employers should also seek to understand the expectations, skills, experience, and preferences of the domestic helper. This understanding, established during the interview, ensures alignment between the helper’s expectations and the job requirements.

After Hiring a Domestic Helper:

Ongoing Expectation Management Once the hiring process is complete, the focus shifts to managing expectations in practice.

The Role of Active Management

Employers should remember their crucial role in managing the domestic helper. This involves articulating expectations, providing ongoing feedback, and actively managing the helper’s performance.

Cultural Differences and Understanding

Employers must recognize that domestic helpers may come from different cultural backgrounds, leading to different understandings and interpretations of tasks and instructions. Recognizing these differences is key to effective communication.

Allowing for a Transition Period

Even experienced domestic helpers need time to adapt to a new family’s specific needs and preferences. Similarly, the employer and family members also need time to adjust to the new arrangement.

Flexibility in Expectations

Over time, employers might find it necessary to adjust their expectations to manage performance effectively, enhance job satisfaction, and respond to evolving household needs. Continuous, constructive communication and a willingness to adapt are crucial in this ongoing process.